What is virtual web hosting?

We specialize in virtual web hosting, which means you can find a home for your web site on our high performance web servers and establish your presence on the internet with your own unique domain name. This is a cost effective alternative to hosting your own website internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and round the clock technical support, all at a fraction of the cost of doing it yourself.

Are we allowed to run our own scripts?

Yes. You are allowed to run your own scripts as long as they do not damage our servers. If this happens we will disable the script.

What Operating System and Server Software is being used?

Our Unix systems run a customized version of RedHat, using the powerful Apache Web Server and Apache SSL Server for secure transactions. We also offer NT platform.

Do you maintain backups of my data?

Yes. We backup your web directory daily.

Do you offer dialup internet access?

No. We currently do not offer dialup internet access but we are considering offering this service in the near future.

Can I access my domain without the "www" in front?

Yes. You will be able to access your domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

Can I upgrade my account?

Yes. You can upgrade your account at any time. We do not charge additional setup fees for upgrades. 

How can I tell how many visits my website gets?

Included FREE with every account is Wusage 5.0, a very powerful tool for graphically tracking visitors to your site. It provides you with statistics on how long visitors were there, what pages they visited and the order in which they were visited. With the advanced logging feature activated, it even captures what browser was being used and how the visitors found you, whether through a search engine or a website link.

Do you handle Domain Name Registrations?

Yes. Currently, we offer domain name registration services only for .com, .net and .org extensions. 

Do you offer 24/7 technical support?

Yes. We provide a toll free phone number that allows us to take your questions 24 hours a day, 7 days a week. We also provide a number of online training courses in HTML, FrontPage and Java, all in HTML and fully searchable. Depending on your preferences, you can either download the tutorials or view them online. We also offer a help section within your control panel to provide you with answers to support queries immediately. You can also send your question to us via email to support@FasterServers.com

What if I need more disc space?

Yes. You may purchase additional disc space by sending an email to our upgrade team at upgrade@FasterServers.com. We charge $1.00/1MB, and this must be purchased in 10MB increments.

What if I exceed my monthly transfer allowance?

You will be notified by email ahead of time allowing you enough time to choose from our numerous Traffic Upgrade Levels. For traffic usage in excess of of your monthly allowance, you will be billed @ $25.00 a month for every additional 1GB used. A permanent traffic upgrade will provide monthly savings of up to 50%. If you feel the need to upgrade your traffic allowance, Depending on your choice, simply email us of your upgrade needs. It's that easy!

Can I point additional domains to the same main page as my current domain?

Yes. We can mirror your main web pages and mail system for a one time $20.00 set-up fee for each additional domain. This is a great way to expand the marketing of your present business.

Can I host domains in the sub-directory of my main account?

Yes. You can redirect to sub-directories and even password protect them all within your Control Panel and there is only a one time fee of $25.00 for each domain redirected.

Can I sub-divide my space and resell it?

Yes. We allow you to create sub-directories, which you can use to offer friends or clients disk space under your main account, as long as it is within our policy guidelines. Each additional domain pointed has a one time fee of $25.00.

Do you offer Technical Support?

Yes. We provide you with three options to immediately contact our Support Staff:

1. 24/7 email-based Support is available within your Control Panel and using this feature allows us to directly take your questions and provide you with the fastest possible service.

2. We also provide a number of online training courses in HTML, FrontPage, and Java, all in HTML and fully searchable. We also offer an extensive Support Manual along with a detailed Support FAQ to provide you with answers to all support queries immediately. 

3. Be sure and visit http://www.fullonlinemanual.com. This is a complete manual for every feature that is in your control panel and many of your questions will be answered there. We suggest you try this first. 

4. If after you have exhausted the previous options, you are still having problems, Just send us a detailed email to support@FasterServers.com. Be sure and state your problem completely and we will contact you within hours with an answer. If you wish us to contact you by phone, please include your phone number.

How long does it take to set up a new account?

We guarantee same day setup and most all accounts are setup within a couple of hours from the time you place your order unless it is the weekend or a holiday. Once your account is set-up, you will be emailed your Account Login Information (User ID, Password, & FTP hostname) along with some useful URL's to help you get started. You can immediately start uploading files to your new website. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.

Can I use my account for commercial purposes?

Yes.  You can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information, products and services available to the users of the internet community and we provide our clients the necessary tools to develop a successful internet business.

Will I have unlimited access to my site for updates?

Yes. you will have unlimited access via your Website Control Panel including your File Manager and via FTP 24 hours a day, 365 days a year. As such, you can create and maintain your web pages on your own computer and upload files to your website at your leisure.

If I sell unused space, how will my clients URL appear ?

The visitors to the site will just be typing in the alias domain name.

Example: Main domain- george.com
Sub-directory domain- ringo.com

A visitor types in http://ringo.com and automatically goes to http://ringo.com/ringo/.

Depending on the browser, the visitor will see one of the following in the navigation window of their browser.

http://ringo.com/
http://george.com/ringo/

How do I transfer my files to my site?

Files must be transferred to the server via File Transfer Protocol (FTP). Internet providers such as AOL, CompuServe, and Prodigy may have a built-in FTP interface. If you need FTP, Telnet, mail, or other internet software, visit www.shareware.com. Shareware.com is a source for the latest internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginners who may not be familiar with FTP. Microsoft FrontPage users can "publish" their sites to our servers and should not use FTP.

What is a virtual/true domain?

A virtual/true domain is having your own name (http://www.your-name.com) with its own unique IP number, without having to install expensive server hardware and software. With a virtual domain, you utilize our server's storage space, however, you are still professionally represented via your own personal internet web address. (http://www.your-name.com) and by your own personal e-mail address (you@your-name.com). Having your own domain name enables you to maintain the same e-mail address (you@your-name.com) even if you change internet providers.

What are FrontPage extensions? 

FrontPage extensions are CGI programs that provide the server side implementation of FrontPage. FrontPage communicates with the extensions via HTTP using a Remote Procedure Call (RPC). When the server sees the "POST" request addressed to the FrontPage server extensions it simply directs the request to the appropriate CGI program. The extensions implement authoring (uploading/downloading documents, ToDo lists), administration (setting end-user, author, and administrator privileges), and dynamic content (browse-time WebBot components). Without the FrontPage server extensions you will not be able to take advantage of the WebBots that are available through FrontPage. You also cannot author and administer your site using the tools provided as part of the FrontPage Editor/Explorer package.

What is a WebBot? 

WebBots are the mechanism for invoking many of the interactive features built into FrontPage. These features are added to your site through the FrontPage Editor | Insert WebBot component  Some, such as ''Include'' and ''Substitution'' allow elements of your site to be entered once and included in any or all of the pages by inserting the Bot component referencing that element (e.g., a logo or navigation bar). Changes made to the 'master' element are made automatically to any page containing the referencing Bot. Other Bots, such as Search, Table of Contents and Timestamp, control dynamic browse-time features. These Bots work behind the scenes to keep your site up-to-date for visitors. 

How do I get FrontPage server extensions installed? 

There is a button on your control panel labeled FrontPage. Just go into that and click install FrontPage extensions. It's that easy!

Do you support FrontPage server extensions? 

Yes.  We support Microsoft FrontPage in several ways: 

1.We configure your site for FrontPage by installing and maintaining the server extensions. 
2.We provide Technical Support related to the functionality of the extensions. 
3.Our online FrontPage 98 & 2000 training courses provide you with resources that will help you solve problems, publish your FrontPage site, and learn techniques for getting the most from your FrontPage software. 

If you do not find your answer feel free to 
Submit a Question to Us. 

Doesn't apply to Domain Registrations